Try the following methods to troubleshoot Stop error messages:
Review the "bugcheck" code that you find in the event logs. Search for the specific Stop error codes to see whether there are any known issues, resolutions, or workarounds for the problem.
Does the error message indicate any specific driver in regards to the problem? If so, update the driver in question.
Take a detailed look at the event logs on the system. Are you seeing any indication of a service starting or stopping before the crash occurred? Is this service behavior consistent across all instances of the crash?
If so, you can contact the software vendor for the service to receive updated versions of the software to check whether this resolves the problem.
Try to identify whether you have made any software or hardware change or modification.
You may want to consider the option to roll back the changes or use the change management to follow standard practices to revert to the last working state.
Additionally, you may want to contact the software or hardware vendor for more help.
As a best practice, we recommend that you make sure that the BIOS is updated and that hardware and memory tests are performed.
Are you observing behavior that is related to the crashes, and do you believe that you can trigger the crash? Did you reach out to the software vendor for any updated version of the software or drivers that may be triggering the crash?
Make sure that you save the memory dump files for review. These dump files have been validated by using DumpChk and are not corrupted or invalid. You can verify the memory dump by using the Microsoft DumpChk (Crash Dump File Checker) tool.
For more information, go to the following Knowledge Base article:
315271 How to use Dumpchk.exe to check a Memory Dump file
Make sure that you install the latest Windows updates, cumulative updates, and rollup updates.
Upload the memory dumps that you have verified by using the DmpChk memory dump collector.
This diagnostic tool collects the last five machine mini-dump files from the past 30 days.
It collects machine memory dump files from a computer and checks for known solutions.
For more information about Machine Memory Dump Collector, go to the following Knowledge Base article:
2027760 [SDP 3][06bb55c8-3207-406e-a3fc-f538867a399b] Machine Memory Dump Collector - Windows
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